Should I choose Gorgias or Octocom?

Octocom can replace your Gorgias setup in full: AI agents, helpdesk, human handoffs, and analytics—with more flexibility and lower costs in the plans compared above. You might stay with Gorgias because your team already knows it. You don’t need to keep it to use Octocom.

Do we have to replace Gorgias to use Octocom?

No. Keep Gorgias for human handoffs or use Octocom’s included helpdesk. If you keep Gorgias, its subscription remains part of your total cost.

Is Octocom still a good choice if we use Shopify?

Absolutely. You get lower costs, voice AI, and self-service customization with Copilot. Go beyond standard Shopify actions: exclude products by tag, apply your own refund conditions, or connect subscription and warehouse data. Build around your exact business rules, then keep refining them in the dashboard.

Can Gorgias connect to custom systems?

Yes, but connecting a system isn’t the same as automating your exact workflow. Beyond prebuilt actions, Gorgias requires technical setup and ongoing maintenance; some workflows need services you build and host yourself. Those gaps can leave requests going to humans. With Octocom, build and refine the workflow in your dashboard with Copilot, with our team available to help.

Octocom vs. Gorgias

Lower costs. More sales. Connect any system.

Spend less on support. Sell more across your storefront, phone, and social channels. Customize it all with Copilot.

Compare for your store See the economics

Where Octocom makes the difference.

01
Significantly lower costs
One conversation plan. Gorgias charges for tickets plus AI automation.
02
Automate more
More powerful AI. Connect any system. No IT project.
03
Not on Shopify? Our AI still works.
Gorgias’s AI Agent requires Shopify. Octocom works with any e-commerce platform.
04
AI that answers and makes calls
Resolve phone requests. Recover subscribers and abandoned carts.
05
AI for DMs, comments, and reviews
Resolve requests on WhatsApp and social DMs. Reply to public comments and Trustpilot reviews.
06
Turn more shoppers into buyers
Product recommendations, native AI search, and product-page questions—across commerce platforms.

01 / Significantly lower costs

One conversation. Why pay for it twice?

Gorgias charges for the ticket and the AI resolution. Octocom includes AI, helpdesk, Copilot, and analytics in one conversation plan.

Monthly conversations

AI resolution rate80%

Octocom typically automates 80–90% of conversations. Results depend on your workflows and setup.

Gorgias costs 3.7×$4,682 saved per month with Octocom

USD. Gorgias annual bundle + published AI overage. No per-seat charges added.

Octocom Advanced

$1,750/mo

Estimated monthly cost

5,000 conversations: $1,750
Helpdesk seats within plan limits: Included
Copilot + AI analytics: Included

Gorgias Advanced + AI

$6,432/mo

Estimated monthly cost

5,000 helpdesk tickets: $750
530 AI interactions included: $477
3,470 extra AI interactions × $1.50: $5,205

Assumes one billable ticket per conversation and one automated interaction per AI resolution. Uses published Pro or Advanced bundles; custom AI packages may cost less. Voice, SMS, taxes, and discounts are excluded.

Know your volume. Know your price.

Octocom prices by conversation volume. With Gorgias, you also need to understand what counts as an “automated interaction”: it can include non-AI flows and depends on whether a human is needed within 72 hours. Separate ticket charges add another layer. More rules to read, more to track. Legacy plans may differ.

Octocom pricing Gorgias bundles and overages Gorgias billing rules

Gorgias pricing and documentation checked September 8, 2026.

02 / Automate more

More powerful AI. No IT project.

Start simple. Add country-specific returns, payment-specific retention offers, or A/B tests when you need them. Connect any system with an API. Configure it all with Copilot or our team.

Most setups ready within 24 hours. Once API access, documentation, and business rules are available.

With Octocom

Your conditions select which instructions the AI receives. A German cancellation can follow a different offer sequence from a US Klarna order. Custom actions enforce safety checks, verify live state, and combine systems before making changes.

With Gorgias

Skill branches are written as IF/THEN instructions for the AI to interpret. Gorgias warns that deeply nested instructions are harder to follow reliably. Its actions support conditional API steps; that is different from selecting which instructions the AI receives.

Gorgias skill-writing guidance

03 / AI on your commerce platform

Gorgias AI requires Shopify. Octocom works with your stack.

WooCommerce, BigCommerce, Magento, Shopify, or custom-built. Get AI support and product recommendations on the platform you already use.

Shopify plus other systems?

Connect subscriptions, returns, warehouses, and your CRM too. Your agent can work across them all.

What about Gorgias?

Its helpdesk supports other platforms. Its AI Agent and Shopping Assistant require Shopify.

Gorgias platform compatibility Gorgias Shopping Assistant

04 / Inbound and outbound voice AI

AI that answers and makes calls.

Resolve phone requests. Recover subscribers and abandoned carts. Your AI uses customer data and approved offers in both directions.

Gorgias Voice is for human agents

Its native calling tools provide a dialer, routing, and recordings. Voice isn’t listed as an AI Agent channel.

Voice AI takes another product

Gorgias can add voice AI through third-party integrations such as Consio. Octocom provides it within the platform.

Gorgias AI Agent channels Gorgias’s Consio integration

06 / Turn questions into purchases

Help shoppers find it. Help them buy it.

Product recommendations, native AI search, and product-page question buttons. Bring shopping advice into your storefront, whatever your commerce platform.

See what your AI earns

Capture leads, track agent-generated revenue, and test what turns more shoppers into buyers.

Gorgias shopping requires Shopify

Its Shopping Assistant offers recommendations, FAQs, and search assistance—but requires a connected Shopify store.

Gorgias Shopping Assistant

Before you decide

Make it specific to your business

Your stack. Your conversations. Your numbers.

Bring us the workflows your current AI can’t finish. We’ll show you how Octocom would handle them—and what it would cost.

Compare for your store