Question 1

What's the price difference at my volume?

Accepted Answer

Use the on-page calculator for your conversation count and AI resolution rate. At mid volume, Gorgias often lands around 3× Octocom because tickets and AI bill as two meters on the same support. Octocom prices one conversation plan that includes AI agent plus helpdesk. Example: Octocom Advanced at 4,201-5,000 conversations is about $1,750/mo on public tiers. Gorgias Advanced-class helpdesk plus AI interactions and overages climb fast once AI resolves most of the queue.

Question 2

Why does Gorgias cost more for the same support?

Accepted Answer

Gorgias meters helpdesk tickets and AI automation separately. A full AI resolve often bills a ticket fee plus an AI interaction (overages apply when you pass included interactions). Octocom meters conversations. You are not charged a second fee when the AI wins. That is the core economics wedge, not a seat trick.

Question 3

Should I choose Gorgias or Octocom?

Accepted Answer

Octocom is built to replace Gorgias for ecommerce AI and helpdesk. One conversation meter covers AI agent plus human inbox, with multi-platform commerce (not Shopify-only), voice AI, Copilot/any-API flexibility, and staffed help on Advanced. Being on Shopify is not a reason to stay on Gorgias; Octocom runs deep on Shopify too. If your team currently uses Gorgias, run Octocom alongside during migration, then consolidate once AI owns the volume.

Question 4

What should I pick if I use Shopify?

Accepted Answer

Shopify alone does not force Gorgias. Gorgias AI Agent is strong on Shopify order actions and Shopping Assistant. Octocom also runs deep on Shopify, plus the same AI model on Woo, Magento, BigCommerce, and custom stacks. For Shopify stores prioritizing conversation economics, voice AI, storefront modules, or future multi-platform flexibility, Octocom is the cleaner path. Teams currently on Gorgias can run alongside during migration, then consolidate.

Question 5

How do the two meters (tickets + AI) work vs one Octocom conversation?

Accepted Answer

Gorgias: pay for billable helpdesk tickets, then pay again for AI interactions when automation runs. Full AI resolution often means both meters fire. Octocom: one conversation counts once, whether AI resolves it or a human takes the handoff. AI, helpdesk seats (within tier), Copilot, and analytics sit in that plan. Compare full stack cost, not the helpdesk line alone.

Question 6

What if our AI resolution rate is high (80-90%)?

Accepted Answer

On Gorgias, high resolve rate multiplies the AI interaction meter (and often the ticket stack). Success gets more expensive as automation works. On Octocom, high resolve rate is the point. You still pay conversations, not an extra outcome layer for winning. Brands targeting 80-90% AI resolution usually see a sharper TCO gap as volume grows.

Question 7

What's included on Octocom Advanced around ~5k conversations (~$1,750)?

Accepted Answer

Public Advanced tiers scale by volume. The 4,201-5,000 band is about $1,750/mo. That band covers AI agent capacity plus helpdesk in one conversation plan (seats within Advanced limits, handoffs, analytics, Copilot). Priority human support and assisted setup sit on Advanced, not docs only. Contrast that to Gorgias Advanced helpdesk plus AI cards plus overage when you blow past included interactions.

Question 8

Are seats, Voice, or SMS extra on either side?

Accepted Answer

Octocom: human seats are in-plan by tier. Phone AI is a product channel. WhatsApp/SMS may be add-ons by tier. Gorgias: helpdesk is ticket-priced with seat counts on mid plans, but Voice and SMS are paid add-ons, and AI is a separate meter from helpdesk. Always price the stack you will actually run, not the headline helpdesk SKU.

Question 9

Why doesn't Octocom charge per AI outcome or per interaction?

Accepted Answer

We meter conversations you can audit in one place. Per-outcome or stacked ticket+AI fees are harder to reconcile and can punish automation success. If someone says outcome, we mean a resolved conversation inside the plan, not a second SKU. Predictable volume pricing beats a surprise bill after a strong AI month.

Question 10

How does the AI differ?

Accepted Answer

Gorgias AI Agent is a strong Shopify-native automator with predefined skills and Shopping Assistant in chat/help-center. Custom behavior leans on Shopify AI Actions and often IT-shaped work. For e-commerce, Octocom combines multi-step workflows, catalog selling, order actions, and Copilot-built any-API logic without a separate engineering project. Same agent model across platforms, not a Shopify-only Agent path.

Question 11

Can Gorgias AI run outside Shopify?

Accepted Answer

No. Gorgias AI Agent requires Shopify. The helpdesk can connect Woo, Magento, BigCommerce, and others with thinner depth, but AI Agent and Shopping Assistant are Shopify-gated. Octocom AI runs on Shopify, BigCommerce, WooCommerce, Magento, and custom order/catalog APIs. If you are multi-platform or planning to be, this is a hard lock-in difference.

Question 12

Can Octocom sell from my catalog, not just answer FAQs?

Accepted Answer

Yes. Octocom recommends products from your live catalog inside the conversation, with revenue tracking. That is support that sells, not FAQ deflection alone. Gorgias Shopping Assistant can recommend and discount on Shopify chat. Octocom's wedge is multi-platform catalog AI plus storefront surfaces, not helpdesk-chat shopping only.

Question 13

Does the AI only deflect, or does it finish the work?

Accepted Answer

Octocom is built to finish work: refunds, returns, address changes, tracking, subscription actions, and multi-step flows, then escalate with full context when needed. Gorgias AI Actions are strong for Shopify order edits and ecosystem apps. Non-Shopify merchants do not get that AI Agent action path. Deflection is table stakes. Resolution with actions is the bar.

Question 14

How is Octocom's shopping / catalog AI different from Gorgias Shopping Assistant?

Accepted Answer

Gorgias Shopping Assistant is real and strong on Shopify: product Q&A, recommendations, discounts, AI FAQs in chat. Concede that. Octocom is catalog-grounded selling across platforms, plus native storefront modules (search, PDP product Q&A, virtual try-on where relevant). Gorgias is helpdesk + AI add-ons with Shopify shopping in chat. Octocom is AI + helpdesk that sells and meets shoppers on the site, not only after a ticket.

Question 15

Can we keep brand voice, policies, and guardrails?

Accepted Answer

Yes. Tone, refusals, refund limits, escalation rules, and source-grounded answers are configurable. You set what the agent may do, what it must refuse, and when a human takes over. That control is what makes high AI resolution rates safe at scale.

Question 16

Why is Octocom easier to set up?

Accepted Answer

You can self-serve or take free human-assisted setup. Connect commerce, channels, knowledge, and actions, then soft launch. Copilot helps describe integrations in plain language instead of an IT project. Gorgias is excellent self-serve for Shopify-native teams. Octocom wins when you want hands-on ecommerce AI standup, not install another app and hope.

Question 17

Do we have to replace Gorgias to use Octocom?

Accepted Answer

No. Many brands run Octocom AI alongside a Gorgias human inbox during migration. Define ownership so you do not run dual AI on the same queue. Replace when conversation economics and AI coverage make one platform cleaner. Alongside is a valid bridge. Full replace is optional, not required on day one.

Question 18

Can Octocom connect to tools outside my helpdesk?

Accepted Answer

Yes. Copilot and in-platform actions connect any API: returns portals, subscriptions, WMS, custom OMS, and adjacent tools. You describe the behavior. We help ship it on Advanced. The agent acts in your commerce stack, not only inside the inbox.

Question 19

Can Gorgias connect to custom systems?

Accepted Answer

Yes. Do not claim they cannot. Gorgias has HTTP integrations, sidebar widgets, and advanced AI Agent Actions on Shopify. The difference is platform breadth and how you build. Gorgias custom AI actions presuppose Shopify AI Agent. Octocom Copilot/any-API works across non-Shopify stores too, with staffed help to land it.

Question 20

Do we get staffed / solutions help, or is it mostly DIY docs?

Accepted Answer

Advanced includes priority onboarding and human help wiring store, channels, and actions. Octocom positions as a staff-supported platform: solutions-minded help, not docs-only. Gorgias is strong at Shopify self-serve resources. If your team wants a partner in the standup, that is a clear Octocom wedge.

Question 21

How fast is time-to-value with assisted setup?

Accepted Answer

Connect commerce and channels, tune policies and actions, soft launch. With assisted setup this is days-scale for a focused brand, not a quarter-long professional services surprise. Complexity depends on custom APIs and how many channels go live first. Start with the highest-volume workflows, prove resolution rate, then expand.

Question 22

If we keep Gorgias alongside Octocom, what's the TCO?

Accepted Answer

Budget both until you consolidate. Typical pattern: Gorgias keeps human inbox / Shopify ops, Octocom owns AI resolution and selling conversations. Avoid dual AI on the same contacts. Mid-term, most teams drop the expensive AI meter on Gorgias once Octocom carries the volume. Alongside is a bridge cost. It should not be the forever architecture.

Question 23

Does either platform do voice AI?

Accepted Answer

Octocom: yes. Phone AI is a first-class channel. Gorgias Voice is a human dialer/IVR add-on, not AI Agent voice. Gorgias AI Agent channels are Email, Chat, SMS, Instagram, and Facebook Messenger. Voice is not on that list. If phone volume matters, this is a hard product gap.

Question 24

Is Octocom voice inbound and outbound?

Accepted Answer

Yes. Inbound phone AI answers support calls and escalates with context. Outbound covers recovery and revenue plays: cart recovery, cancel-save, subscriber winback. Gorgias does not ship native outbound AI call campaigns.

Question 25

Which AI channels does each platform cover?

Accepted Answer

Octocom AI: website chat, email, forms, social (Messenger, Instagram), WhatsApp/SMS paths (tier/add-on), and phone AI. Gorgias AI Agent: Email, Chat, SMS, IG/FB. Match your real channel mix before you assume omnichannel AI on either side.

Question 26

How do handoffs to humans work on Octocom vs Gorgias?

Accepted Answer

Octocom hands off in real time with full conversation context into the shared helpdesk inbox. Humans take over when policy, edge cases, or customer preference require it. Gorgias keeps humans in its mature Shopify-centric inbox. Octocom's point: AI resolves most volume first, then handoff is the exception, not the default ticket factory.

Question 27

Are SMS and Voice billed as extras on Gorgias?

Accepted Answer

Typically yes. Voice and SMS are paid add-ons on top of helpdesk and AI meters. Do not bury that under AI included comparisons. Octocom phone AI is in the product channel story. WhatsApp/SMS may still be add-ons by tier. Price the channels you will actually turn on.

Question 28

What storefront features does Octocom add?

Accepted Answer

Octocom ships site-native modules: AI search bar, product Q&A / AI FAQ buttons on PDPs, virtual try-on where relevant, and AI-generated FAQs. Shoppers get help on the page, not only after they open a ticket. Gorgias shopping strength is Shopping Assistant inside Shopify chat/help-center, not the same native storefront kit.

Question 29

Why does storefront matter if we already have a helpdesk AI?

Accepted Answer

Helpdesk AI helps people who already raised a hand. Storefront AI meets shoppers during discovery and PDP evaluation, before a ticket exists. That is conversion and deflection upstream of support. If your only AI lives in the inbox, you are late in the journey. Octocom covers both: site surfaces and post-purchase support.

Question 30

Does catalog AI work on Shopify only, or multi-platform?

Accepted Answer

Octocom catalog recommendations and storefront modules work across Shopify, Woo, Magento, BigCommerce, and custom feeds. Gorgias Shopping Assistant and AI Agent shopping are Shopify-gated. Multi-brand or multi-platform groups should not assume Gorgias shopping AI follows them off Shopify.

Question 31

Can we track revenue from product recommendations?

Accepted Answer

Yes. Octocom includes tracking so you can attribute product AI to revenue, not only deflection rate. Prove that shopping AI sells. Gorgias is strong at Shopify chat shopping. Octocom's pitch is measurable catalog selling across the site and across platforms.

Question 32

Is Octocom a shopping consultant, or a helpdesk with AI add-ons like Gorgias?

Accepted Answer

Gorgias is a helpdesk with AI add-ons (and a strong Shopify Shopping Assistant). Octocom is AI + helpdesk that resolves support and sells from catalog, with storefront modules on top. The contrast is helpdesk+AI add-ons vs conversation-priced AI+helpdesk that sells and shows up on the storefront. Not an iAdvize clone fight.

Feature	Gorgias	Octocom
Best for	Shopify stores wanting a helpdesk with AI add-ons	Any ecommerce store, Shopify or not, wanting AI + helpdesk together
Pricing	Often ~3× Octocom at mid volume. Pay for tickets and AI resolutions: two meters on the same support.	One conversation plan. AI agent + helpdesk included. See calculator below.
Helpdesk included	Yes. It's primarily a helpdesk with AI add-ons.	Yes. AI agents and human helpdesk together.
Commerce platforms	AI Agent only works with Shopify.	Any platform: Shopify, BigCommerce, WooCommerce, in-house. Connected in a few clicks.
AI support capabilities	Pre-defined Shopify skills. Customizing behavior needs IT skills. Weak support for complex instructions.	Automate any behavior on any system, simple or complex. No IT skills required.
Product / catalog AI	Shopify only. No customization. No revenue tracking.	Any platform. Customizable recommendation engine. Revenue tracking.
Voice AI	No voice AI.	Inbound + outbound. Cart recovery and subscriber winback built in.
Human support	Docs and self-serve resources.	Free assistance with onboarding, technical questions, and bot optimization.
Setup	Self-service. Skills and actions to configure.	Self-service or free human-assisted setup. Pick your preference.
Connect any system	Need IT skills to connect APIs.	Describe it to Copilot. No IT skills required, or ask our team.
Storefront features	None.	AI search bar, virtual try-on, product Q&A buttons, AI-generated FAQs.

Octocom vs. Gorgias

Choose Octocom if you want

What Gorgias is

What Octocom is

One conversation. Why pay for it twice?

Octocom Advanced

Gorgias Advanced + AI

Before you decide

Your stack. Your conversations. Your numbers.

Octocom vs. Gorgias

Choose Octocom if you want

What Gorgias is

What Octocom is

One conversation. Why pay for it twice?

Octocom Advanced

Gorgias Advanced + AI

Before you decide

Pricing & picking9 questions

AI & product6 questions

Setup & support7 questions

Channels & voice5 questions

Storefront & shopping5 questions

Your stack. Your conversations. Your numbers.