Gorgias
Two-way sync, macros, auto-tagging, and full ticket actions from chat.
Explore Integrations
Octocom integrates with your entire support tech stack, saving your team hours on manual tickets, lookups, and follow-ups.
Helpdesks
Reply, route, and resolve inside your ticketing tools
Zendesk
Triggers, macros, side conversations, and AI working side-by-side with agents.
Freshdesk
Ticket replies, group routing, automations, and custom fields kept in sync.
Richpanel
Two-way sync with replies, tagging, and customer timeline.
Intercom
Inbox replies, conversation hand-off, and contact enrichment in real time.
Kustomer
Conversation timeline, custom objects, and the ability to search and act.
Help Scout
Mailbox replies, saved replies, and customer profiles kept current.
Re:amaze
Replies across email, chat, and social funneled through one inbox.
Dixa
Conversational service desk covering voice, chat, and email.
LiveAgent
Multichannel ticketing — escalations and full conversation history.
LiveChat
Real-time chat replies, ticketing, and visitor context in one view.
HubSpot Service
Tickets, contacts, and pipeline updates in a single motion.
E-commerce platforms
Look up orders, refunds, and customers in real time
Shopify
Orders, refunds, draft orders, customer history, and live inventory.
WooCommerce
Full WordPress store data — products, orders, customers, and coupons.
BigCommerce
Catalogue lookups, order management, and customer enrichment.
Magento 2
Adobe Commerce orders, refunds, and customer profiles in one place.
PrestaShop
Open-source storefronts — orders, products, and customers.
Salesforce Commerce
Order management via OCAPI/SCAPI with B2C personalization signals.
Wix
Orders, customers, and product data from any Wix store.
Neto
Maropost Commerce orders, inventory, and customer data.
Bitrix24
CRM contacts, deals, and online store orders in one connector.
Shoptet Premium
Central European storefronts — orders, products, and customers.
Marketing & CRM
Trigger flows, sync segments, enrich profiles
Klaviyo
Trigger flows, sync segments, and enrich profiles directly from chat.
HubSpot
Contacts, deals, lifecycle stages, and list memberships kept current.
Salesforce
Leads, contacts, and opportunities — the full B2B CRM motion.
Mailchimp
Audiences, tags, and journey triggers driven by conversations.
Attentive
SMS journeys, opt-ins, and segment updates in real time.
Postscript
SMS replies, subscriber tagging, and abandoned flows from chat.
Omnisend
Email and SMS automation for fast-growing brands.
Braze
Cross-channel orchestration tuned for enterprise teams.
Messaging channels
Meet customers wherever they message you
WhatsApp
Two-way messaging with templates, media, and rich replies.
Instagram DM
Story replies, DMs, and comment-to-DM automations.
Messenger
Facebook Messenger replies and broadcast flows.
Slack
Escalations, internal notifications, and team handoffs in-channel.
Gmail
Send and receive across Gmail and Google Workspace.
Outlook
Microsoft 365 mail with full thread support.
Email
Any mailbox via IMAP/SMTP with threaded reply handling.
SMS via Twilio
Send and reply to texts at scale via Twilio.
Telegram
Two-way Telegram replies and broadcast support.
Shipping & logistics
Live tracking and proactive shipment updates
AfterShip
Live tracking, ETA, and proactive shipment updates in chat.
ShipStation
Status, tracking, and shipment edits straight from a conversation.
Narvar
Tracking experience and post-purchase communications.
Returns & exchanges
Self-serve eligibility, exchanges, and refunds
Loop Returns
Eligibility checks, exchanges, and label generation in-thread.
AfterShip Returns
Self-serve returns center with a branded experience.
Happy Returns
In-person and mail returns with refund automation.
Reveni
Instant refunds and EU-focused returns automation.
Reviews & loyalty
Pull reviews and reward balances into every reply
Trustpilot
Surface ratings and route review-related tickets.
Yotpo
Reviews, loyalty points, and reward lookups during a conversation.
Judge.me
Pull product reviews into replies and post-purchase follow-ups.
Okendo
Auto-reply to Okendo reviews with on-brand AI responses.
Stamped
Reviews, Q&A, and loyalty data in one place.
Smile.io
Points balance, VIP tiers, and reward redemption.
LoyaltyLion
Tiered rewards, referrals, and member-only support.
Subscriptions
Pause, skip, swap, and cancel — without an agent
Recharge
Manage subs — pause, skip, swap, and cancel — from chat.
Skio
Modern subscriptions with a passwordless customer portal.
Bold Subscriptions
Subscription management with deep Shopify integration.
Stay AI
AI-powered subscription retention and management.
Knowledge & CMS
Train Octocom on your docs, FAQs, and policies
Notion
Sync help docs, FAQs, and internal SOPs as agent training data.
Confluence
Atlassian wiki content auto-indexed for support replies.
Google Drive
Index Docs, Sheets, and PDFs as knowledge sources.
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