Resolve more customer questions without growing headcount.
A fast, reliable AI support layer for brands that want better response times, lower support load, and a smoother customer experience.
Trusted by 1,000+ companies from growing brands to enterprise businesses
One platform for every customer conversation. AI agents that work 24/7 across chat, voice, and email.
Customer service that does the work you don't want to
I just ordered but used the wrong address — can you change it?
Good news — order #6204 hasn't left the warehouse yet, so I can change it. What's the new address?
14 Calle Mayor, 2nd floor, Madrid 28013.
Address updated
Was
28 Carrer de Provença, Apt 3B
Now
14 Calle Mayor, 2nd floor
A shopping consultant that knows your whole catalog
Need running shoes for marathon training. Flat feet, road only.
For flat feet plus high mileage you want stability with cushion. Here's our top pick:
Recommended for you
Brooks Adrenaline GTS 23
$140
4.7· 2,318 reviews
StabilityLong distanceDaily trainer+ 2
A phone line that never puts callers on hold
4 live· 0 waiting
Sarah · 0:23
Marco · 1:08
Anon · 0:11
James · 2:34
Plugs into every helpdesk, storefront, and app you run
120+ integrations
Grounded customer AI
An agent that knows what it's talking about.
Every answer cited to your data. Every action scoped to your tools. Every reply inside the rules you set.
Built to take action
Built to act, not just answer.
Where most AI hands customers a policy and a to-do list, yours does the work — across your stack, at scale, with a clear audit trail.
Most AI
To change your address, sign in, go to “Orders,” select #6204, click “Edit address”…
Still your problem
Your agent
Done. Order #6204 is now shipping to 14 Calle Mayor, Madrid.
Updated in Shopify
Issue refund
StripePayPalBraintreeAdyen
Update address
ShopifyWooCommerceBigCommerceMagento
Process return
LoopAfterShipHappy ReturnsCustom API
Pause sub
RechargeSkioBoldStay AI
Apply discount
ShopifyKlaviyoMailchimpCustom API
Swap product
ShopifyBigCommerceMagentoPrestaShop
Reschedule
ShipStationAfterShipNarvarCustom API
Update payment
StripePayPalBraintreeAdyen
Cancel order
ShopifyWooCommerceMagentoCustom API
Track package
AfterShipShipStationNarvarCustom API
Send invoice
StripeQuickBooksXeroFreshBooks
+ 189 more
Custom APIs
Live
1,247
actions today
14:22Refund · Order #6204 · $48
14:21Address updated · Shopify
14:19Sub paused · Recharge · 2 months
14:18Return label · AfterShip
14:16Discount applied · 10% off
14:15Escalated · VIP refund
Shaped to your business
Configured by you, not against you.
Where most AI ships as a black box, yours runs on the rules you set — the actions it can take, the voice it speaks in, and the moments worth handing to a human.
Issue refund
Stripe · 1,247 this month
Enabled
Limits
Max without approval
$100
$0$500
Conditions
Damage reported
Photo or note required
Order within return window
30 days from delivery
Customer in good standing
No prior chargebacks
Always escalate when
Amount > $100VIP customerSecond refund this month+ Add condition
Brand voice
Updated 2d ago
Tone
FormalWarm & directPlayful
Sign-off
“Cheers, the Solene team”
Never say
“unfortunately”“as per policy”“please bear with us”
Preview
“All set — your refund is on its way and should arrive within 2 days. Cheers, the Solene team.”
Escalation rules
5 active
VIP customers
LTV > $1,000 · always to senior agent
Sensitive topics
Allergies, medical, complaints
Refund over $100
Manager approval required
Low confidence
When the agent isn't sure
Customer asks for human
Direct request, any phrasing
Add a custom rule
A social media manager that replies before you wake up