Built for e-commerce

Upgrade Your Support. Unleash the Power of AI.

Accelerate response times and boost customer satisfaction. Our AI tackles repetitive tasks, allowing your team to focus on high-value interactions.

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A chat interface that displays a conversation between a customer and a chatbot. The customer asks for a vacuum recommendation, the bot asks a few questions, and then recommends a vacuum.

Trusted by e-commerce brands big and small

Everything you need is here

Connects with your help desk

Our AI solution connects directly with help desks like Gorgias, Zendesk and others. This allows your team to continue working in a familiar environment while benefiting from the capabilities of AI.

Ecommerce platform sync

Octocom stays up-to-date with the product catalog, discounts, articles, and orders by connecting to all ecommerce platforms, including custom ones.

Human-like AI

Forget robotic chatbots. Our AI delivers natural, human-like conversations that align with your brand's personality. It's like having your best support agent always available.

First line of support

Free your team from repetitive inquiries and let our AI handle the initial customer interactions. It understands customer questions, provides instant resolutions to common problems, and escalates complex issues to your support team.

Intelligent human handoff

Our AI intelligently assesses its capabilities, seamlessly handing off complex cases to your human team while providing all the crucial context. This ensures timely resolutions and maintains exceptional support standards.

Omnichannel

Meet your customers where they are. Our solution effortlessly handles inquiries across email, Instagram, Messenger, WhatsApp, SMS, and other popular channels, providing a consistent and convenient support experience.

Customer Support

Automatically handle 90% of support tickets

Decrease costs and improve efficiency while providing instant human-level support 24/7. Handle most tickets without intervention, while handing over tougher cases to humans.

Order tracking

Returns and Refunds handling

Complaints handling

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A chat interface that displays a conversation between a customer and a chatbot. The customer wans to return a product. The bot displays the orders that the customer can return. The customer selects an order.

A chat interface that displays a conversation between a customer and a chatbot. The customer asks the bot to recommend an alternator. The bot asks a few questions and then recommends an alternator.

Shopping Consultant

Make it simpler to purchase the right product

Experience higher conversion rates as your customers find it easier to understand and choose the right products, much like the personal touch of a seasoned salesperson in a traditional brick-and-mortar store.

Product recommendations

Product inquiries

Product comparisons

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Intelligent Upselling

Increase average order value with AI-powered upselling

Engage customers with personalized messages that get triggered by specific actions, such as add to cart, product page visits, cart abandonment, or order completion.

Smart Bundling

Historical Upselling

Essential Upselling

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A chat interface that displays a conversation between a customer and a chatbot. The bot notices that the customer bought an iPhone and recommends him to purchase a case and a screen protector.

90%

of queries resolved automatically

16%

increase in conversion rate

20%

higher average order value

Cut your costs & win more customers

Matches your brand voice

Octocom AI reflects your brand's unique personality. Our AI learns your tone, style, and terminology, ensuring customer interactions feel authentic and aligned with your values.

24/7 instant support

Always-on assistance sets you apart from competitors. Our AI delivers 24/7 instant support, tirelessly answering customer questions and providing the help they need, anytime.

Smart actions

Our AI isn't just about responses; it proactively solves problems. From late deliveries to returns, our AI automates resolutions, reducing workload and improving customer satisfaction.

Fully custom

Go beyond off-the-shelf solutions. We integrate with your existing systems and customize our AI to your workflows, delivering a support solution that feels as bespoke as your brand.

Smart analytics

Gain insights that go beyond data collection. Our system analyzes interactions, identifies trends, and highlights opportunities to optimize your overall store experience.

Multilingual

Our AI bridges language barriers for seamless customer interactions. Octocom AI models are fluent in over 100 languages, ensuring your global customers feel understood and valued.

“Octocom operates 24/7, addressing 87% of inquiries in real-time at the level of human support, across all languages we operate in. This heightens customer satisfaction and facilitates global expansion for our smart card business, without needing extra hires.”