Forget about order tracking queries, AI got you covered
The most frequent customer support questions are often related to order tracking. With Octocom, you can answer these questions instantly, without the need for human intervention.
Refunds & Returns
Automate the process of handling refunds and returns
Octocom AI automates refunds and returns flawlessly. It understands dissatisfaction reasons, advises if a product is misused, determines refund eligibility, and provides a return label.
Instantly solve issues for your customers
Octocom AI can learn to solve the issues that are frequently encountered by your customers. Feed it previous conversations, FAQs, product manuals, and it will learn to solve these issues on its own.
All responses are uniquely generated for each customer, resulting in a natural and human-like conversation.
Octocom shopping consultants can operate in over 100 languages, providing your customers with a comfortable shopping experience.
Offloads to humans
If the bot is not able to handle the customer request, it will smoothly hand it over to a human agent.
“Octocom operates 24/7, addressing 87% of inquiries in real-time at the level of human support, across all languages we operate in. This heightens customer satisfaction and facilitates global expansion for our smart card business, without needing extra hires.”
Octocom provided Tolink with
570hrssaved per month
Connect Octocom to your ecommerce platform
Octocom integrates with a handful of ecommerce tools to provide the best experience for both you and your customers.