Pricing that scales
with your support volume.
Whether you're a fast-growing brand or a global enterprise, Octocom is designed to deflect more tickets, resolve issues faster, and grow with your team.
Basic
$100/mo
For small teams getting started with AI customer support.
Key features
- Up to 250 conversations per month
- 1 AI agent
- Pre-built conversation templates
- Knowledge base from public docs
- Multi-language detection
- Basic analytics dashboard
- Slack and email integrations
- Standard email support
Advanced
Recommended$200/mo
For growing teams that need more volume and capabilities.
All the features of Basic, and:
- Up to 5,000 conversations per month
- Up to 5 AI agents
- Custom agent personalities and tone
- Sentiment analysis and conversation tagging
- Real-time handoff to human agents
- Webhook and API access
- A/B testing for prompts
- Advanced analytics and reporting
- Priority chat support
Enterprise
Custom
For organizations with custom volume and security needs.
All the features of Advanced, and:
- Unlimited conversations and AI agents
- Custom model fine-tuning
- SSO, SCIM, and audit logs
- Custom integrations and workflows
- Dedicated account manager
- 24/7 phone and Slack support
Trusted by 1,000+ companies from growing brands to enterprise businesses
Compare Features
Basic
Advanced
Enterprise
AI customer support
AI support botAn AI agent that handles inbound customer conversations end-to-end and only escalates when it can't help.
Automated answers from knowledge basePulls answers directly from your help articles, docs, and uploaded content so replies stay accurate.
Custom bot rules and toneConfigure brand voice, refusal rules, and conversation guardrails so the agent stays on-brand.
Basic
Advanced
Fully custom
Multi-step workflowsChain actions and decisions across multiple steps to resolve complex requests without human help.
Conditional workflow variantsBranch workflows on customer attributes, order data, or context to run the right path for each conversation.
Limited
Unlimited
Product recommendationsSuggest relevant products from your catalog inside the conversation based on customer intent.
Order tracking automationResolve where-is-my-order questions automatically with live shipping and fulfillment status.
Conversation handoff to human agentsSeamlessly transfer chats to a human teammate with full context when the AI can't resolve a request.
Hallucination mitigationGuardrails that keep replies grounded in your approved sources and refuse to answer when unsure.
Jailbreak preventionBuilt-in defenses against prompt injection and adversarial inputs that try to bypass your rules.
Channels
Website chat widgetEmbeddable chat widget for your website with branding, routing, and live AI support out of the box.
Email supportConnect your support inbox so the AI agent can read, draft, and send replies to email tickets.
Contact formsRoute submissions from your contact and help center forms straight into the AI agent's queue.
Facebook MessengerAnswer Messenger conversations from your Facebook page with the same AI agent and inbox.
Instagram DMsRespond to Instagram direct messages from one inbox with full conversation history.
Instagram & Facebook commentsTriage and reply to public comments on your Instagram and Facebook posts and ads.
WhatsAppTwo-way WhatsApp Business conversations handled by the same AI agent and team inbox.
Add-on
SMSInbound and outbound SMS conversations with dedicated numbers for support and notifications.
Add-on
Phone support AIAI voice agent that answers inbound phone calls and routes complex cases to a human.
E-commerce integrations
Shopify integrationNative Shopify app with access to orders, products, customers, and policies for grounded answers.
WooCommerce integrationOne-click WooCommerce connection so the AI can resolve order, shipping, and refund questions.
PrestaShop integrationPulls live order and catalog data from PrestaShop into every conversation.
Magento 2 integrationConnects Magento 2 storefronts for real-time order lookups and product context.
BigCommerce integrationSync BigCommerce orders, products, and customers so the AI agent answers with live data.
Custom product feedsIngest a custom catalog feed when you're not on a supported storefront.
Custom order APIsPlug the agent into your own order management endpoints to look up and update orders.
Multi-store setupRun multiple storefronts, brands, or regions from the same workspace with isolated configuration.
1 store
Up to 3 stores
Unlimited
Help desk & team inbox
Shared team inboxUnified inbox where your team and AI agents collaborate on every conversation in one place.
Agent seatsHuman teammates who can log in, review conversations, take handoffs, and edit configuration.
Up to 3
Up to 10
Unlimited
Conversation tagsLabel conversations with structured tags so you can filter, route, and report on them later.
Internal notesAdd private notes and mention teammates inside a conversation without the customer seeing them.
Saved replies / macrosSave reusable reply templates with variables so the team can respond consistently in seconds.
Custom conversation viewsBuild saved views with custom filters and sorting tailored to each team or workflow.
Auto-assignment rulesRoute conversations to the right agent or team automatically based on tags, channel, or content.
Priority queuesSurface high-value or time-sensitive conversations at the top of the inbox automatically.
Third-party help desk syncTwo-way sync with Zendesk, Gorgias, Intercom, and other help desks to keep tickets in sync.
Add-on
Knowledge base & content
Knowledge base articlesAuthor articles directly in the app so the AI agent can use them as approved answer sources.
Document uploadsUpload documents the AI can reference for grounded, source-backed replies.
Supported file typesFile formats accepted by the document ingestion pipeline.
PDF, DOCX, TXT
PDF, DOCX, XLSX, CSV, TXT
All supported formats
Document version historyTrack every change to uploaded documents with timestamps and who made the edit.
Workflow and rule version historySee and diff every change made to your workflows and agent rules over time.
Configuration rollbackRoll any workflow, rule, or knowledge change back to a previous version in one click.
Analytics & insights
Dashboard analyticsPre-built dashboards covering volume, channels, resolution, and team performance.
Bot resolution rate trackingMeasure what percentage of conversations the AI agent resolves without human help.
Handoff rate trackingTrack how often, and why, the AI agent hands a conversation off to a human.
Conversation topicsAutomatically cluster conversations by topic to see what customers are really asking about.
Sentiment analysisScore every conversation for sentiment so you can spot friction before it becomes churn.
Structured data collectionExtract structured fields from conversations to feed reports, CRM, and downstream systems.
Conversation analytics exportExport raw conversation analytics to CSV or your warehouse for ad-hoc analysis.
Custom reportingBespoke reports built with our team against your data warehouse and business KPIs.
Automation & custom actions
API actionsLet the AI agent call your APIs to look up data and take actions inside a conversation.
Python actionsWrite custom Python actions for logic that doesn't fit a simple HTTP call.
Limited
Unlimited
Action testingTest custom actions against real conversation inputs before shipping them to production.
Custom sidebar widgetsEmbed your own UI components in the agent sidebar to surface internal tooling and context.
Event handlersRun custom logic in response to conversation, ticket, and customer lifecycle events.
WebhooksSubscribe to conversation and configuration events from your own backend services.
REST API accessProgrammatic access to conversations, agents, knowledge, and configuration over REST.
Limited
Full access
Custom third-party integrationsBespoke integrations built with our team for tools we don't natively support.
Add-on
Social & review automation
Comment automationAutomatically reply to comments on your social posts and ads based on intent.
Comment workflow actionsTrigger DMs, tags, or backend actions from a public comment without leaving the platform.
Trustpilot review responsesDraft and post on-brand responses to Trustpilot reviews automatically.
Add-on
Google review responsesReply to Google Business Profile reviews directly from the inbox.
Add-on
Okendo / JudgeMe review automationRespond to Okendo and Judge.me product reviews automatically and at scale.
Widget & website experience
Custom chat widget stylingMatch the chat widget to your brand with custom colors, copy, and layout.
Domain whitelistingRestrict where the widget can load so it only runs on domains you approve.
Pre-filled chat messagesOpen the widget with a pre-filled prompt from page context, a CTA, or a URL parameter.
Programmatic widget controlOpen, close, and configure the widget from your own JavaScript to fit any UX.
GA4 event trackingEmit Google Analytics 4 events for widget opens, messages, and conversions.
Browser session trackingSee the pages a visitor viewed before, during, and after a conversation.
Session replayReplay the visitor's session alongside the conversation to debug friction quickly.
Add-on
Security & compliance
Data encryption in transit and at restAll customer data is encrypted in transit with TLS and at rest with AES-256.
GDPR supportData processing agreements, EU sub-processors, and tooling for GDPR data subject requests.
Role-based access controlControl what each teammate can see and do with built-in or custom roles and permissions.
Basic roles
Advanced roles
Custom roles
Audit loggingDetailed, exportable audit trail of every configuration and access event in your workspace.
Data residencyChoose where customer data is stored to meet regional compliance and data sovereignty needs.
Default region
Default region
Region selection
Custom retention policiesSet custom retention windows per data type to match your compliance requirements.
Support & success
Self-serve setupGet the agent live yourself with guided in-app setup, no professional services required.
Onboarding supportHelp getting your knowledge, channels, and agents configured the right way the first time.
Standard
Priority
Dedicated
Support response timeMedian guaranteed first response from our support team during business hours.
2 business days
1 business day
4 hours
Dedicated account managerA named technical contact who owns onboarding, QBRs, and roadmap input on your behalf.
SLAContractual uptime and response-time service level agreement with credits for misses.
Custom implementation supportHands-on engineering help building custom workflows, actions, and integrations.
Add-on
Compare Features
| Basic | Advanced | Enterprise | |
|---|---|---|---|
| AI customer support | |||
| AI support bot | |||
| Automated answers from knowledge base | |||
| Custom bot rules and tone | Basic | Advanced | Fully custom |
| Multi-step workflows | |||
| Conditional workflow variants | Limited | Unlimited | |
| Product recommendations | |||
| Order tracking automation | |||
| Conversation handoff to human agents | |||
| Hallucination mitigation | |||
| Jailbreak prevention | |||
| Channels | |||
| Website chat widget | |||
| Email support | |||
| Contact forms | |||
| Facebook Messenger | |||
| Instagram DMs | |||
| Instagram & Facebook comments | |||
| Add-on | |||
| SMS | Add-on | ||
| Phone support AI | |||
| E-commerce integrations | |||
| Shopify integration | |||
| WooCommerce integration | |||
| PrestaShop integration | |||
| Magento 2 integration | |||
| BigCommerce integration | |||
| Custom product feeds | |||
| Custom order APIs | |||
| Multi-store setup | 1 store | Up to 3 stores | Unlimited |
| Help desk & team inbox | |||
| Shared team inbox | |||
| Agent seats | Up to 3 | Up to 10 | Unlimited |
| Conversation tags | |||
| Internal notes | |||
| Saved replies / macros | |||
| Custom conversation views | |||
| Auto-assignment rules | |||
| Priority queues | |||
| Third-party help desk sync | Add-on | ||
| Knowledge base & content | |||
| Knowledge base articles | |||
| Document uploads | |||
| Supported file types | PDF, DOCX, TXT | PDF, DOCX, XLSX, CSV, TXT | All supported formats |
| Document version history | |||
| Workflow and rule version history | |||
| Configuration rollback | |||
| Analytics & insights | |||
| Dashboard analytics | |||
| Bot resolution rate tracking | |||
| Handoff rate tracking | |||
| Conversation topics | |||
| Sentiment analysis | |||
| Structured data collection | |||
| Conversation analytics export | |||
| Custom reporting | |||
| Automation & custom actions | |||
| API actions | |||
| Python actions | Limited | Unlimited | |
| Action testing | |||
| Custom sidebar widgets | |||
| Event handlers | |||
| Webhooks | |||
| REST API access | Limited | Full access | |
| Custom third-party integrations | Add-on | ||
| Social & review automation | |||
| Comment automation | |||
| Comment workflow actions | |||
| Trustpilot review responses | Add-on | ||
| Google review responses | Add-on | ||
| Okendo / JudgeMe review automation | |||
| Widget & website experience | |||
| Custom chat widget styling | |||
| Domain whitelisting | |||
| Pre-filled chat messages | |||
| Programmatic widget control | |||
| GA4 event tracking | |||
| Browser session tracking | |||
| Session replay | Add-on | ||
| Security & compliance | |||
| Data encryption in transit and at rest | |||
| GDPR support | |||
| Role-based access control | Basic roles | Advanced roles | Custom roles |
| Audit logging | |||
| Data residency | Default region | Default region | Region selection |
| Custom retention policies | |||
| Support & success | |||
| Self-serve setup | |||
| Onboarding support | Standard | Priority | Dedicated |
| Support response time | 2 business days | 1 business day | 4 hours |
| Dedicated account manager | |||
| SLA | |||
| Custom implementation support | Add-on | ||
FAQ
Get started
Ready to scale with intelligence?
Spin up your first agent in minutes. No credit card required, and our team is here to help you get to value fast.